Firlands Transport Planning Limited Privacy Policy

Privacy Policy October 2022

Our contact details  

Name: Stephen Hawley

Address: Firlands Transport Planning Limited. 

Registered Office First Floor, Lipton House, Stanbridge Road, Leighton Buzzard, Bedfordshire, LU7 4QQ

Phone Number: 07871 342560

E-mail: admin@firlandstransportplanning.co.uk 

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name, address and contact details)

· Demographic information (ie postcode, preference and interests)

· Payment information

· Personal information disclosed by yourself in association with the commission being fulfilled 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To allow transport advice / appraisal relative to scope of commission.

· Already available in public domain relative to the review of submitted reports.

· Administration and business reasons 

We use the information that you have given us in order to:

· Prepare reports and provide advice

· Administrative activities associated with the commission

We may share this information with Contractors / Consultants / Public Bodies in order to provide the contracted service.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@firlandstransportplanning.co.uk 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep personal information for no longer than is necessary, this typically is up to 3 years. We will then dispose your information by deleting files or anonymising that information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@firlandstransportplanning.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@firlandstransportplanning.co.uk 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk